Purpose
This program equips you with the knowledge and skills to build and maintain effective IT Service Management (ITSM) systems based on the ISO/IEC 20000 standard. Learn to manage IT services throughout their lifecycle, optimise delivery, and comply with best practices.
Audience
This course is ideal for anyone involved in IT service management, seeking to improve organisational performance, user satisfaction, and IT governance.
Benefits
Effective ITSM helps you:
- Optimise IT service delivery: Ensure IT services align with organisational goals and user needs.
- Resolve incidents and problems efficiently: Minimise downtime and disruptions.
- Improve service lifecycle efficiency: Manage IT services effectively throughout their lifecycle.
- Continuously improve: Adapt your ITSM practices to evolving
technology and requirements.
Outcome
This training EMPOWERS you too:
- Gain a comprehensive understanding of the ISO/IEC 20000 standard: Grasp the principles, requirements, and key concepts of IT service management.
- Implement the standard in practice: Learn practical strategies to
apply ISO/IEC 20000 principles to improve your organisation’s IT service delivery.
- Manage the service lifecycle: Understand how to manage IT services throughout their entire lifecycle, from conception to improvement.
- Effectively address service issues: Learn strategies for responding promptly to incidents and problems, minimising disruptions.
- Measure and improve performance: Discover how to measure IT service performance and implement continuous improvement initiatives to enhance overall effectiveness.
Course Details
FQA offers its Certification exam and self-study/blended Training courses at 3 levels (Foundation, Specialist, Professional). To understand more about the 3 levels, click here
For the ISO/IEC 20000:2018 Information Technology Service Management self-study/blended Training Courses, we suggest that you choose the course which is the same level as the above Exam. For detailed information, please access:
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