FQA offers its Certification exam and self-study/blended Training courses at 3 levels (Foundation, Specialist, Professional). To understand more about the 3 levels, click here

For your ISO/IEC 20000:2018 Information Technology Service Management Certification Exam, you can choose between the 3 exam levels as below:

• Foundation level exam – 60 multiple choice questions (MCQs). 60 minutes
• Specialist level exam – 90 multiple choice questions (MCQs). 90 minutes
• Professional level exam – 120 multiple choice questions (MCQs). 120 minutes

For the ISO/IEC 20000:2018 Information Technology Service Management self-study/blended Training Courses, we suggest that you choose the course which is the same level as the above Exam. For detailed information, please access:

• Foundation level training course
• Specialist level training course
• Professional level training course